Returns, Exchange and Refund Policy

The customer has the right to exchange the product purchased within a maximum period of 30 days from the date of delivery.

For this purpose, you must fill in our After-Sales Form, then we will contact you to clarify all the steps to proceed with the exchange of the product. You must have in your possession the order number, e-mail address and the product for which you will make the exchange.

Exchange Conditions

Products can only be exchanged if they do not show signs of use and are in the same condition in which they were delivered to the customer.

They must be returned in the same physical support (packaging, box, etc.) in which they were delivered to the customer, under penalty of loss of the right to exchange.

Exchange Expenses

All expenses and shipping costs arising from the exchange of the product (return to the warehouse and resend a new product) are the sole and exclusive responsibility of the customer.

RETURNS

The customer benefits from a 30-day right of withdrawal to return a product with which he is not satisfied. This period starts counting from the date of delivery of the order.

If for any reason you are not satisfied with a product you have ordered, you can return it to our services.

In case of non-compliance or exercise of the faculty of withdrawal, you can return the products after receipt, respecting the following modalities:

You cannot claim a return if there is clear evidence that the products were used. The Products Must Not Have Been Used In A Way To Have Signs Of Use. The products must imperatively be returned, properly protected, in the original packaging, in a perfect state of resale (not damaged, dirty or with traces of use by the customer), and accompanied by any accessories and documents.

Packages that do not allow identification of the shipper (name, surname, address, order number) will also not be accepted.

The exercise of the right of withdrawal will give rise to the reimbursement of the articles (within a maximum period of 30 days from the date of return) The reimbursement will be made by bank transfer, or in a discount voucher within the maximum period. Shipping charges paid for delivery of the order will not be refunded.

In the absence of refund data, reserves the right of retention for 30 days until the customer provides information on the method of refund

. If there is an internal error in the services of us and the product sent does not actually correspond to the customer's request, we will assume responsibility for the expenses arising from the return and return shipping costs.

To make a return, you must follow the described procedure:

How to Return a Product?

Along with the return, you must indicate your telephone number, e-mail address, when the refund of the value of the product is concerned.

In the case of defective items, we are responsible for returning the item and sending a new one, this operation does not incur any cost to the consumer.

Reimbursement

From the date of receipt of your item and for 14 days, this guarantee entitles you to a full refund of the same amount.

By exercising this right of withdrawal or free contractual termination, we undertake to reimburse you the amount referring to the returned products (postage will not be reimbursed). Return expenses are borne by the customer.

The return of the entirety of the products will process in a refund equivalent to the total amount paid by the customer at the time of purchase, that is, the purchase value of the items ordered..

Partial return of a portion of the ordered products will process a refund of the returned item(s). Initial shipping charges will not be refunded because the amount of our delivery costs are global and do not depend on the quantity of products ordered.

If the item or items are not returned in their original state, we reserve the right not to proceed with the refund or to reduce a cost applied to recover the item, in which case the shipping costs are not refunded.

Only items returned within the deadlines, in perfect condition and within their original packaging may be the subject of a refund (damaged, dirty products that show traces of use will not be accepted).

Any orders for which no element allows the sender to be identified (name, surname, address, order number) cannot be returned.

The return of the set of products will give rise to a refund equal to the total amount paid by the customer on the price of the articles.

A Confirmation E-Mail Will Be Sent Once We Register Your Return.

Any return made in accordance with the above conditions will give rise to a refund.

Items returned incomplete, damaged or soiled by the customer or outside the legal deadline for return will not be accepted.

The customer in this case to retrieve his item or items has to pay the shipping cost which will be informed via e-mail.

Returns can be made through the carrier of your choice.